Fully Managed IT Service

Assyst Solutions' mission is to help our clients achieve their core business objectives by providing market leading managed IT support services. We will work to deliver our mission by;

• Collaborating with industry leading partners such as Microsoft, Dell & Symantec.
• Placing the highest expectations on the standards of staff, underpinned by a hard work ethic.
• Putting our staff through an intensive & continuous certification regime.
• Giving you the best possible service and providing helpful advice.

Assyst Solutions' staff have over 40 years of experience in the IT industry, and the IT Service Engineers are fully Microsoft Certified (MCSE). Some of our past accomplishments include;

• CAT5e cabling a clients new 'bare' offices with support for up to 90 network devices (desktops & printers)
• Implementing a secure VPN solution using smart-cards to allow users to work remotely
• Implementing and supporting a new Exchange server, with support for Outlook Web Access, Outlook Anywhere, and Outlook Mobile Access, allowing remote users to pick up their email whenever & where ever they want.
• Implementing a multi-site Distributed File System (DFS) replicating over secure site-to-site VPN.
• Providing fast response office hours telephone support to multiple clients

These are just some of the reasons why Assyst Solutions are better positioned than anyone else to manage and support your IT infrastructure.

Services

A fully managed IT infrastructure service from Assyst Solutions covers some or all of the following elements, depending on the level of support required:

• Reviewing logs & reports on key resources, such as servers.
• Online server monitoring 24/7.
• User Management / Administration.
• Hardware & software procurement.
• Managing the distribution of service packs, updates, hot-fixes & security patches.
• Telephone Support 9am - 5pm Mon - Friday
• Online Helpdesk portal: Log & track support issues online.
• Fast response time for high priority issues: 4 hour response on mission critical services.
• Software license audit: Full audit of all desktops & servers, with license management.
• Hardware asset management.
• Onsite proactive maintenance.
• Software license management (Gold Support).
• Hardware asset tagging (Gold Support).
• Network design & capacity planning (Gold Support).
• Testing disaster recovery procedures (Gold Support).

Assyst Solutions provide fully managed IT service solutions to small and medium sized organisation in the Swindon/M4 corridor area. Using Assyst Solutions as your managed IT service provider offers the following benefits:

• Faster & cheaper issue resolution - because your staff have direct access to our IT staff, including helpdesk & telephone support.
• Peace of mind - that experienced IT professionals are managing your infrastructure, preventing problems before they appear, and by ensuring that the software you use is fully licensed.
• Increased productivity - because servers, applications, and key services are more reliable & available.
• Lower costs - no need to employ your own IT staff, we provide one, simple, low cost solution for all your IT needs.

Managed Service Overview

Strategic outsourcing of day-to-day or specific IT management tasks removes the pressure of accountability and provides assured performance with predictable associated costs for defined areas of your IT infrastructure. The range of reactive & proactive managed services that Assyst Solutions provides, either remotely or within a hosted environment, includes data backup & recovery, business continuity, server and storage monitoring and management, managed security, email management and managed network services.

Key Features:

• A partnership with an organisation that can address immediate requirements and introduce innovative technology and services over a sustained roadmap.
• Access to expert engineers: You deal directly with an expert engineer who understands your system.
• Preventative maintenance: conducted at scheduled time periods and takes a proactive approach to prevent problems before they occur.
• User management & administration: maintaining users & groups in the infrastructure, creating new users in Active Directory, deleting inactive accounts, & resetting passwords.
• Telephone Support 9am - 5pm Mon - Friday
• Online Helpdesk portal: Log & track support issues online.
• Fast response time for high priority issues: 4 hour response on mission critical services.
• Software license audit: Full audit of all desktops & servers, with license management.
• Hardware asset management and tracking.
• Managing the distribution of service packs, updates, hot-fixes & security patches.
• A structured walk-through disaster recovery test.

Key Benefits:

• Defined service level agreements to assure consistent performance.
• Administration cost reduction.
• Improved efficiency.
• Increased productivity and availability, with more reliable key services.
• Peace of mind that your data is backed up, and recoverable in the event of a disaster.
• Known costs for IT management with fixed price contracts and lower total cost of ownership (TCO)
• Release your key personnel from routine, time-consuming tasks onto business-building projects.
• Deploy the applications your business needs without worrying about the infrastructure requirements or skill sets to manage them.

Response time:

• Major / Mission critical - within 4 hours.
• Minor / non-critical - within 8 hours.
• Equipment move, user provisioning, system changes - within one business day.

Managed Service Process

Our first step would be to gather information about the current infrastructure status. This entails performing an analysis of the current network infrastructure, making note of any weak points, bottle necks, or areas of concern, along with a comprehensive audit of all hardware and software. The purpose of this is to achieve the following:

• Understanding the entire current network infrastructure, from hardwire cabling to server services and applications used.
• Ensuring your software is licensed appropriately and notifying you when its not, so you're not at risk of being in breach of license agreements and UK law.
• Identifying all your hardware assets, along with its value, so you know what you own and where it's located.
• Identification of potential improvements to the infrastructure, particularly those that can reduce bottle necks or potential areas of failure.
• Document and, if necessary, highlight the areas where improvements to the infrastructure can be made.
• Design an improved infrastructure making best use of the existing IT infrastructure (hardware, switches, hubs, routers, servers, cabling etc).
• Gain full agreement from all stakeholders on the design and value of the improvements.

Once we have gathered all the information, and gained agreement on all improvements, we would develop & implement the agreed improvements to the infrastructure identified above.

A detailed report is then produced containing all your software and hardware assets, and any actions that need to be taken to remain within license agreements, as identified above.

Appropriate documentation to support the new infrastructure is provided, and training of key personal in any new services or applications is undertaken, if required.

Provide ongoing support for the infrastructure, and to end users via telephone support and our online helpdesk portal, which will be covered by an annual maintenance agreement.

This is both a proactive and reactive service involving problem determination and resolution. It's reactive as we will respond to requests for assistance from end users via telephone support, or our online helpdesk portal, and proactive in that our monitoring and alerting mechanisms ensure that Assyst Solutions become aware of problems at an early stage.

For details on how we can assyst your business call us on:
Tel: 0845 241 66 11
Mobile: 07584 133 087
Click here to send us an email